Terms & Conditions

1. Introduction

Welcome to jiya9, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions govern your use of the jiya9 website, mobile application, and all associated services (collectively, the "Platform"). By registering an account, making a deposit, or placing a bet, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety.

jiya9 reserves the right to amend these Terms & Conditions at any time. It is your responsibility to review this page regularly. Continued use of the Platform following any amendment constitutes your acceptance of the updated terms. If you do not agree with any part of these terms, you must discontinue use of the Platform immediately.

2. Eligibility

To register and use jiya9, you must meet all of the following eligibility requirements at the time of registration and on an ongoing basis:

• You must be at least 21 years of age. Providing false date-of-birth information is a serious breach of these terms and will result in permanent account suspension.
• You must register as an individual acting on your own behalf. Corporate or institutional registrations are not permitted.
• You may hold only one account on jiya9. Duplicate accounts are strictly prohibited and all associated funds may be forfeited.
• You must ensure that online betting is not prohibited in your jurisdiction. It is your sole responsibility to verify your local laws before using the Platform.

jiya9 reserves the right to request identity verification documents at any time. Failure to provide satisfactory documentation may result in suspension of access to your account or withholding of pending withdrawals until verification is complete.

3. Account Registration & Security

When you register a jiya9 account, you agree to provide accurate, current, and complete information. You are solely responsible for maintaining the confidentiality of your login credentials. jiya9 will never ask for your password via email, SMS, or telephone.

You are fully responsible for all activities that occur under your account. If you suspect any unauthorized access, you must notify jiya9 support immediately. jiya9 shall not be liable for any loss resulting from your failure to safeguard your account credentials.

• Never share your username or password with any third party, including friends, family, or agents claiming to represent jiya9.
• Use a strong, unique password and update it regularly. Enable two-factor authentication where available.
• Log out of your account after each session, particularly when using shared or public devices.

4. Deposits & Withdrawals

jiya9 supports instant deposits and withdrawals through leading Bangladeshi payment gateways including bKash, Nagad, Rocket, and Upay, as well as international cards (Visa, Mastercard). All transactions are processed in Bangladeshi Taka (BDT).

Withdrawals are subject to the following conditions. Failure to comply may result in delays or cancellation of withdrawal requests:

• Withdrawals will only be processed to the same payment method used for the corresponding deposit. We do not process withdrawals to third-party accounts.
• Your account must be fully verified (KYC complete) before any withdrawal above ৳5,000 is approved.
• Bonus funds are subject to a wagering requirement before they can be withdrawn. Refer to the specific promotion's terms for rollover details.
• jiya9 reserves the right to carry out additional security checks on any transaction flagged as suspicious. This may result in temporary holds of up to 72 hours.

5. Bonuses & Promotions

jiya9 offers a range of promotional offers including welcome bonuses, free spins, reload bonuses, and cricket betting promotions. All bonuses are subject to their own specific terms which are published on the relevant promotion page and must be read in conjunction with these general Terms & Conditions.

The following general rules apply to all bonus offers on jiya9 unless a specific promotion explicitly states otherwise:

• Bonuses are available to one account per household address, IP address, and payment method. Attempts to claim multiple bonuses through related accounts will result in forfeiture.
• jiya9 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Any changes will not affect bets or wagers already placed.
• Where a bonus has an expiry date, any unused bonus funds and any winnings derived from those bonus funds will be forfeited upon expiry.

6. Fair Play & Game Rules

All games offered on the jiya9 Platform are powered by certified third-party software providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt. These providers use independently audited Random Number Generator (RNG) technology to ensure all game outcomes are fair, random, and unpredictable. jiya9 does not manipulate game results and cannot override the outcome of any game round.

In the event of a technical fault or software error that results in an incorrect payout, jiya9 reserves the right to void the affected game rounds and recalculate winnings based on the correct Return to Player (RTP) parameters. Players will be notified of any such adjustment via their registered contact details.

7. Responsible Gaming

jiya9 is committed to promoting responsible gaming practices. We provide tools that allow players to manage their gambling activity, including deposit limits, session time limits, and self-exclusion options. We strongly encourage all players to use these tools proactively. If you feel that gambling is negatively affecting your life, please contact our support team immediately.

jiya9 will not knowingly allow individuals who have opted into a self-exclusion program to create new accounts or to continue playing. Any player who circumvents a self-exclusion arrangement will have their account permanently closed and any winnings accrued during the exclusion period will be forfeited.

8. Prohibited Activities

The following activities are strictly prohibited on the jiya9 Platform. Engaging in any prohibited activity will result in immediate account suspension, permanent ban, and potential legal action. Prohibited activities include but are not limited to:

• Using automated bots, scripts, or any software that grants an unfair advantage in games or sports betting markets.
• Attempting to manipulate game outcomes, exploit software glitches, or engage in any form of collusion with other players.
• Using the Platform for money laundering, fraud, or any other criminal or unlawful purpose.
• Opening or operating multiple accounts, or allowing another person to use your account on your behalf.

9. Limitation of Liability

To the maximum extent permitted by applicable law, jiya9 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, or service interruptions caused by technical faults, network outages, or third-party system failures.

jiya9 makes no warranty that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. You access the Platform at your own risk and are responsible for implementing sufficient safeguards on your own device.

10. Amendments to These Terms

jiya9 reserves the right to update, revise, or replace these Terms & Conditions at any time. When material changes are made, we will update the "Last Updated" date at the top of this page. Where changes are significant, we may also notify registered players via their registered email address or in-platform notification. Your continued use of the Platform after any revision constitutes acceptance of the new terms. We recommend bookmarking this page and reviewing it periodically.

11. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions or the operation of the jiya9 Platform, our support team is available 24/7 and will respond to all enquiries promptly.

Reach us by email at: [email protected]