Privacy Policy

At jiya9, we are committed to protecting your privacy and handling your personal data with the highest standards of security and transparency. This Privacy Policy explains what information we collect when you use the jiya9 platform, how that information is used, and the measures we take to keep it safe. By accessing or using jiya9, you agree to the practices described in this policy.

This policy applies to all users of jiya9 who access our services from Bangladesh, including players using our cricket betting, live casino, slots, crash games, and fish shooting game services. We encourage you to read this document carefully and contact our support team if you have any questions about how your data is handled.

Information We Collect

jiya9 collects personal information in two primary ways: information you provide directly when registering or using our services, and information collected automatically as you interact with our platform. Both categories are essential for delivering a secure, smooth, and personalised gaming experience for players across Dhaka, Chittagong, Sylhet, Khulna, and all regions of Bangladesh.

Information You Provide Directly

When you create an account, make deposits, request withdrawals, or contact our support team, you may provide:

• Full name, date of birth, and gender
• Email address and mobile phone number
• Residential address (city, district, and postal code in Bangladesh)
• Government-issued identity documents (for KYC verification purposes)
• Payment account details including bKash, Nagad, Rocket, Upay, and bank account references

Information Collected Automatically

When you use the jiya9 platform, our systems automatically record certain technical data that helps us operate and improve the service, including:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, session duration, and click-through paths on jiya9
• Game history, wagering activity, and transaction logs

How We Use Your Information

jiya9 uses collected data solely to operate and improve our services for Bangladesh-based players. The specific purposes for which we process your data include:

• Creating and managing your jiya9 player account securely
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard
• Verifying your identity in accordance with responsible gaming and fraud prevention standards
• Providing personalised game recommendations, bonuses, and promotional offers relevant to your activity
• Delivering customer support and resolving disputes or account queries
• Complying with applicable legal obligations and preventing money laundering or fraud

Cookies and Tracking Technologies

jiya9 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files placed on your device that help us remember your preferences, maintain your session, and understand how you interact with our site.

We use three categories of cookies on jiya9:

• Essential cookies: Required for the platform to function correctly, including login sessions and security tokens
• Analytical cookies: Help us understand which pages and games are most popular, and how users navigate jiya9
• Preference cookies: Store your language settings, display preferences, and regional settings for Bangladesh

You can manage or disable cookies through your browser settings at any time. However, disabling essential cookies may limit certain features of jiya9, including the ability to maintain a logged-in session.

Sharing of Your Information

jiya9 does not share your personal data with third parties except in the limited circumstances described below. Any sharing is conducted under strict confidentiality agreements and only with parties that are necessary for the delivery of our services.

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) to facilitate transactions
• Game software providers such as Pragmatic Play, Evolution Gaming, and Spribe for RNG-certified game delivery
• Identity verification and KYC service providers for fraud prevention and player protection
• Law enforcement or regulatory authorities when required by applicable law or legal process

Payment Data and Financial Security

jiya9 takes the security of your financial information very seriously. All payment transactions conducted through bKash, Nagad, Rocket, Upay, Visa, and Mastercard are handled using industry-standard encryption protocols. We do not store full payment card numbers or mobile banking PINs on our servers. Payment credential data is transmitted directly to the relevant payment processor and is never retained in our primary database.

Our platform maintains 256-bit SSL encryption across all data connections, protecting every interaction you have with jiya9 — from account login to deposit and withdrawal requests. We periodically review and update our security infrastructure to ensure it remains aligned with current best practices in online gaming security.

Data Retention

jiya9 retains your personal data only for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, including legal, accounting, and reporting obligations. The specific retention periods we apply are as follows: active account data is retained for the duration of your account's active status plus a minimum period thereafter to comply with applicable financial record-keeping requirements; transaction history and KYC documentation may be retained for up to seven years in accordance with anti-money-laundering obligations; and analytical and session data is typically anonymised or deleted within 90 days.

When data is no longer required under the applicable retention schedule, jiya9 will securely delete or anonymise it using methods designed to prevent recovery or reconstruction. If you close your jiya9 account, we will process your deletion request in accordance with these retention guidelines while fulfilling any outstanding legal obligations first.

Your Data Rights

jiya9 respects your rights over your personal data. As a registered user of our Bangladesh gaming platform, you are entitled to exercise the following rights at any time by contacting our support team:

• Right of Access: Request a copy of all personal data jiya9 holds about you
• Right of Rectification: Ask us to correct any inaccurate or outdated information in your profile
• Right to Erasure: Request the deletion of your personal data, subject to legal retention requirements
• Right to Restrict Processing: Ask us to limit how we use your data in specific circumstances
• Right to Object: Object to specific types of data processing, including direct marketing communications

To exercise any of these rights, please contact our support team at [email protected]. We will acknowledge your request within 48 hours and aim to resolve it fully within 30 days. There is no fee for making a rights request unless it is deemed excessive or repetitive, in which case we may charge a reasonable administrative fee.

Third-Party Services and Links

The jiya9 platform integrates with a number of third-party service providers to deliver a complete gaming experience. These include game software studios such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi, as well as payment processors and identity verification services. Each of these providers operates under their own privacy policies, and jiya9 is not responsible for the data practices of these third-party systems beyond the contractual obligations we impose on them through our service agreements.

We recommend that you review the privacy policies of any third-party provider whose services you use in connection with jiya9. If you believe a third party has mishandled your data, please inform us immediatelyso we can take appropriate action.

Children's Privacy and Age Restriction

jiya9 is strictly an adult gaming platform. Our services are intended exclusively for persons aged 21 and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. If you are under 21 years of age, you are not permitted to register for or use jiya9 under any circumstances.

During account registration, jiya9 requires users to confirm that they are 21 years of age or older. We may additionally request identity verification documents to confirm age where there is reasonable doubt. If we discover that a user under the age of 21 has registered and used our platform, we will immediately suspend that account, reverse any outstanding balances to the verified payment source, and permanently delete the associated personal data from our systems.

Changes to This Privacy Policy

jiya9 reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates in applicable law, changes in our service offering, or improvements to our data handling practices. When material changes are made, we will notify registered users via the email address associated with their account, and we will update the 'Last Updated' date at the top of this page.

Your continued use of jiya9 following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically so that you are always aware of how your information is being protected and used. If you disagree with any updated version of this policy, you should stop using jiya9 and contact our support team to discuss your options, including account closure.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jiya9 handles your personal data, our support team is available to assist you. We are committed to responding to all privacy-related enquiries promptly and transparently.

Email us at: [email protected]